Return Policy

Refund policy

Return Policy

Our store is mostly Limited-Edition Merchandise and/or Original Art and can only be returned for store credit or exchange only.

Your item must be in the same condition that you received it and in its original packaging. You will also need the receipt or proof of purchase. No credits or exchanges after 7 business days upon receipt of delivery.

To start a return, contact us at info@shelbinicole.com. We will send you a return shipping label, as well as instructions to return your package. Items sent back to us without first requesting a return will not be accepted. Once your merchandise is received and inspected you will be issued a credit or sent the exchange merchandise you selected.

You can always contact us for any return questions at info@shelbinicole.com.

Damages and issues: 
Please inspect your order upon reception and contact us immediately if the item has been damaged in shipping. If you receive the wrong item, let us know and we will make it right!

Exchanges:
Most of our items are limited edition and/or limited quantities made and the fastest way to ensure you get the item you want before the limited quantities sell out, is to contact info@shelbinicole.com and initiate the exchange process quickly. Then place a NEW order for the item you want. We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded any difference in cost on your original payment method. Please remember it can take up to 5 – 7 business days for your bank or credit card company to process and post the refund.

Unfortunately, we cannot accept returns on sale items.